Our support &
consulting packages

StackWorks supports your IT operations and maintenance in a flexible and modular way, from ITOps support to extended maintenance with ITOps as a Service (outsourcing of IT areas).

We are the IT contact for your company for everything to do with Google Cloud and take care of any escalations, ensure ongoing optimization of support and operating processes and accompany you in the further development of your Google Cloud infrastructure.

Overview
  • Access to personal team
  • Certified Google Cloud Engineers
  • Further development of the cloud infrastructure
  • Ongoing optimisation
Managed IT Services

ITOps Support

ITOps Lite

ITOps as a Service

Focus
Reactive support
  • Reactive support
  • IT consulting
  • Reactive support
  • Proactive support (monitoring)
  • IT Cloud Consulting
  • Proactive further development
  • IT system landscape
  • Individual target agreement
Offer
effective billing
Startup Freemium Offer
Hourly quota
Service contingent
Basic requirement
-
from 50 hours per year
as of 10 % job percentage
Service Level Agreement
Not available
Optional
SLA Business
Agreed contract
Incident and problem management
StackWorks ticket system
incl. reporting in the
StackWorks ticket system
Ticket system Customer or StackWorks
End User Support
Helpdesk support via e-mail
Helpdesk support via chat
Helpdesk support via telephone
Dedicated caregiver
Quarterly IT Strategy Meeting
Online training
Coming soon

For technical questions you can reach our support at:

support@stackworks.ch

Reasons for our
Managed IT Services

Relieve internal IT department

We take care of your IT around the Google Cloud. Your IT department has its back free for other projects.

Calculable costs

Extra costs out of the blue? Not with us! The costs incurred for our services are transparent and plannable.

Best knowledge with a clear conscience

Our experts have the latest know-how and extensive experience so that you are always up to date.