Managed Services

IT Operations That Run Smoothly

We manage your cloud environment on a day-to-day basis: fast support, ongoing development, and consulting—exactly to the extent your business needs.

StackWorks Cloud Supporter Claudio Damiao at his desk
Leading companies rely on solutions from StackWorks AG
Your Benefit

More freedom for your core business

01

Take the Pressure Off the In-House IT Department

We handle operations and support. This frees up your team to focus on projects that drive your business forward.

02

Calculable costs

Clear packages instead of surprises. You’ll always know which services are included and what to expect.

03

Up-to-date expertise

Certified engineers keep your environment up to date so you can take advantage of new features right away.

Would you like to know which package is right for you?

Schedule an Initial Consultation
Support & Consulting Packages

The Right Package for Your IT

From on-demand support to the operation of entire IT departments: You choose the scope, and we deliver reliably.

On-Demand Support

ITOps Support

Let us know if you run into any problems. We'll fix them and bill you based on the time and effort involved.

  • Reactive Support via the StackWorks Ticket System
  • No minimum contract term and no monthly fee
Billing
As needed
SLA
Not included
With an hourly quota

ITOps consulting

For companies that are continuously evolving their IT and want a direct line of communication with StackWorks.

  • Reactive IT consulting
  • Further Development of Your IT Infrastructure Upon Request
  • Individual target agreement for projects
  • Help Desk via Email, Chat, and Phone
Billing
Hourly quota, 12 months
SLA
Optional

Comparison of Services

ITOps Support
ITOps consulting
ITOps-as-a-Service
Agreed contract
Not included
Included
Included
Incident and problem management
StackWorks ticket system
StackWorks ticket system
Ticket system Customer or StackWorks
End User Support
Not included
Optional
Included
Email Help Desk
Not included
Included
Included
Chat-Based Help Desk (Slack and Google Chat)
Not included
Included
Included
Phone Help Desk
Not included
Included
Included
Dedicated Advisor
Not included
Not included
Included
Quarterly IT Strategy Meeting
Not included
Not included
Included
Change and Training
Not included
Not included
Included

Do you have a technical question about your environment? You can reach our support team at support@stackworks.ch.

Request a Package
Why StackWorks

Support from St. Gallen

Your inquiries go directly to the team that knows your environment. Short communication channels, clear points of contact.

Security in accordance with ISO 27001

Our ISO 27001 certification demonstrates that we take information security seriously. We treat your data with the same care.

Partners of Google and Microsoft

As a certified partner, we support your environment with up-to-date manufacturer knowledge and a direct line to the manufacturer.

Ishan Don, laughing with his arms crossed, in front of a blue semicircle

Your IT should run reliably in the background. We make sure that happens every day.

Ishan Don
Founder & Managing Director

Let's talk about your IT operations